About NMS Prime
NMS Prime is a modular CRM, BSS, and OSS platform for internet service providers. It connects the commercial and technical sides of an operator without taking control of the network away from the people who run it.
Why we exist
Provisioning knows the modem. Billing knows the tariff. CRM knows the customer. Monitoring knows the signal. When those systems do not share context, people become the integration layer—and revenue, time, and service quality leak through the gaps.
We build NMS Prime so one operational model can carry an order from address check to activation, invoice, support, and field service. Operators can start with one app, keep the systems they still need, and connect more of the workflow over time.
Our story
The starting point
Founder Torsten Schmidt grew up close to cable operations: his grandfather Günter Rötzer had run a cable network since 1979. While studying Information and Telecommunication Technology in Chemnitz, Torsten saw how much operator knowledge was trapped in manual work and isolated software.
See the first-modem workflow
The larger problem
Working provisioning solved a technical problem. Operators still had to connect it to products, addresses, contracts, invoices, customer care, and sales. NMS Prime expanded into a platform because those workflows are one business—even when legacy software treats them as separate worlds.
See the CRM / BSS workflow
Where we are now
Today NMS Prime spans network provisioning and monitoring as well as product, property, CRM, sales, billing, ticketing, and workforce operations. Every ISP can begin with the pressure point that matters most and build toward a coherent stack.
Browse the app catalogHow we build
Your customer and network operations should not depend on a vendor black box. NMS Prime supports on-prem and cloud deployment and keeps operational ownership with the ISP.
A customer, address, product, contract, device, invoice, and ticket are not separate stories. The platform links them so teams work from the same facts.
No forced big-bang migration. Start with provisioning, billing, CRM, or another outcome; integrate what stays and replace what no longer earns its complexity.
Our roots are in open-source network software and practical integration. We prefer inspectable systems, documented interfaces, and solutions that can evolve with the operator.
Founder perspective
NMS Prime did not begin as a plan for a large software suite. It began with a network problem that had to be solved properly. The platform grew because an ISP’s technical and commercial work cannot be separated in real life.
Torsten Schmidt Founder, NMS Prime
Chemnitz · Germany
NMS Prime combines software engineering with the habits of network operations: trace the signal, understand the dependency, fix the root cause, and document what others need to run it. That is how we work with customers—and how we keep building the platform.
We will map it against the apps and systems you already operate.
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