Start here

Stand up the platform first.
Then pick one testable goal.

Hosting, domain, TLS, and users come first. After that, choose one outcome you can prove on the network or in the back office.

First modem CRM / BSS ISP sales

Go-live goals

Choose what should go live first.

Two NMS Prime instances side by side, illustrating a redundant platform

Platform first

Hosting, domain, TLS, and users before any app workshop.

Team
Platform
Required apps
Hosting, domain, TLS, users

Cloud or on premises. Everything else on this page assumes this step is done.

Open Platform First
NMS Prime provisioning screen with CMTS configuration and IP pools

First modem online

Prove the network path end to end.

Team
NOC
Required apps
Provisioning, Product, Billing-minimum, Monitoring

Provision the first CPE, keep the product data behind it, and watch monitoring the moment the modem comes up.

Open the first-modem track
NMS Prime CRM converting a sales opportunity into an active contract

CRM / BSS

Customers, contracts, and products on your own data.

Team
Backoffice
Required apps
Product, Property, Billing, CRM

Catalogue, addresses, invoices, and customer records in one place — instead of a patchwork of external systems.

Open the CRM / BSS track
NMS Prime visual sales pipeline with opportunities and weighted value

ISP sales

From address check to signed order.

Team
Sales
Required apps
Property, Product, Order Portal, Sales

Show what the network can deliver at an address, then turn that offer into an order without retyping anything.

Open the ISP sales journey
NMS Prime Self-Care tiles for tariff change, invoices, payment, and account updates

Self-care

Customers change tariffs, invoices, and options themselves.

Team
Care
Required apps
Customer Self-Service, Billing, CRM, Ticket

Tariff changes, options, invoices, and call records write straight into the contract your care team sees.

Open the customer self-care track
NMS Prime operations dashboard with contracts, new tickets, and assigned ticket list

Care, tickets, and field

One ticket from the first call to the van.

Team
Care / NOC / field
Required apps
Ticket, Detect, Workforce, Customer Care

Care records the problem, Detect narrows it down, Workforce sends a technician with the history attached.

Open the care and field track
NMS Prime billing statistics query with product, tariff, and period filters

ISP billing

Recurring invoice runs from your own catalogue.

Team
Billing
Required apps
Billing, plus catalogue and contract context

Tariffs and products become invoice runs, credits, and settlement — queryable by product, tariff, and period.

Open the Billing app
NMS Prime list of debts with amounts, due dates, and dunning indicators

Collections

Chase overdue money on a schedule, not by memory.

Team
Billing / finance
Required apps
Billing, Overdue, Dunning

Open items and due dates drive the dunning steps, with contract and service state in the same view.

Open the collections track