Commercial journey · Collections

Chase overdue money on a schedule, not by memory.

Keep open items, payments, reminder letters, and service consequences on the contract: Billing creates the invoice, Overdue matches and ages the debt, Dunning produces the letter run, and Provisioning can apply an agreed internet block.

See the debt list Open the Overdue app
Done means Visible · matched · actionable A pilot contract shows the open amount, a matched payment or return debit, the next dunning step, and the agreed service consequence.
  1. 01 Confirm the invoice source Make sure settlement runs create invoices, due dates, and SEPA or other payment paths on live contracts. Done when: a test invoice appears with the expected amount and due date
  2. 02 Import money movement Load SWIFT/MT940 bank files or accounting CSV exports into Prime Overdue. Done when: pilot transactions are visible against contracts
  3. 03 Match and clear Allocate transfers, return debits, and manual payments, including fees and remaining amounts. Done when: a payment or return debit clears or reduces the right debt
  4. 04 Set collection policy Define payment periods, dunning charges, indicators, and any internet-block thresholds. Done when: the next step for an overdue contract is automatic and reviewable
  5. 05 Produce reminder letters Run Prime Dunning against active contracts with uncleared debts and the Document Management letter template. Done when: a compiled PDF package can be downloaded and traced per contract

What to prepare

Separate the ledger from the letter run.

Overdue owns open amounts, matching, and indicators. Dunning owns batch letter production. Billing remains the invoice source; Document Management supplies the template.

01

Invoice foundation

  • Settlement runs and due dates
  • SEPA, card, or ACH collection paths
  • Companies, cost centers, and contract items
02

Debt overview

  • Open amounts per contract
  • Fees and remaining amounts
  • Dunning, SEPA, and block indicators
03

Import and clearing

  • SWIFT/MT940 import
  • EuroFiBu/DATEV CSV import
  • SEPA and manual matching
04

Collection rules

  • Return-debit fees
  • Payment periods and dunning charges
  • Internet-block thresholds where agreed
05

Letter production

  • Batch runs for active contracts with uncleared debts
  • One letter record per contract
  • Compiled PDF package download
06

Operational follow-through

  • Care visibility of the letter record
  • Service-state change through Provisioning
  • Selected documents in customer self-service

Invoice, debt, and correspondence

See billing context, then the operational debt list.

The Billing walkthrough shows how invoices are created. The Overdue screenshot is the working list of open items. Document Management holds the letter template behind a dunning run. YouTube loads only after you press play.

Billing walkthroughHow settlement creates the invoices and payment paths that collections later work.
Prime Overdue list of debts with amount, missing amount, due date, and dunning indicator
List of debtsOpen items per contract with amounts, due dates, and dunning indicators. Archive capture from 2021.
Prime Document Management view of documents in the contract context
Letter templatesContract documents and templates used for reminder-letter production.

Apps in this journey

Invoice, match, remind, and if needed block — on one contract.

Do not treat collections as a spreadsheet export. Each app owns one step; the contract stays the shared record.

Prime Billing

Prime

Creates invoices, due dates, settlement, and the SEPA lifecycle.

Open app

Prime Overdue

Prime

Imports payments, matches debts, and applies dunning and block indicators.

Open app

Prime Dunning

Prime

Starts batch reminder-letter runs for active contracts with uncleared debts.

Open app

Prime Document Management

Prime

Stores the dunning-letter template and generated PDF output.

Open app

OS Provisioning

OS

Applies agreed internet-access changes when block thresholds are exceeded.

Open app

Prime CRM

Prime

Keeps the customer and contract that care and collections both see.

Open app

Source material

Prime Overdue

Canonical debt list, MT940/CSV import, matching, and block thresholds.

Prime Dunning

Batch letter runs; documentation is limited and should be verified before rollout.

Prime Billing

Invoice, settlement, and payment source for open items.

Related journey

Organize your Telco

Collections only work when product, billing, and customer records already agree.

Customer self-care

Let customers see invoices and selected documents while you work overdue items.

Pilot one overdue contract through matching and a letter run.

Bring a sample invoice, a bank or accounting file, reminder-letter policy, and any block rule; we will map the shortest controlled collections path.

Book a strategy call