Field-dispatch command center

See technicians, tickets, and modem health on one map.

Prime Workforce shows field trucks, in-house users, and open tickets on a live map with summary charts, so dispatchers can assign work and route field staff efficiently.

Current in the August 2026 catalog. Package: Workforce
Watch walkthrough Technical docs
  1. 01LocateUsers logged into NMS Prime with browser geolocation appear as laptops or trucks on the Command Center map.
  2. 02AssessTicket popups show priority, assignees, an edit link, and Google Maps directions.
  3. 03DispatchDispatchers assign the work item in Prime Ticket, using the map to see who is available and where.

Core functionality

See technicians, tickets, and modem health on one map.

01

Command Center map

  • Leaflet layers for in-house users, field trucks, and open tickets
  • Truck states: green for available, red for busy on an in-work ticket
  • Positions come from browser geolocation and are hidden after 24 hours
02

Ticket context

  • Priority, assignees, and an edit link in the popup
  • Google Maps directions to the ticket
  • Open tickets appear when the ticketable has valid latitude and longitude
03

Summary charts

  • Truck availability
  • Ticket workload
  • Modem signal health
04

Setup

  • Package Workforce
  • Field staff need Has a truck set on the user profile
  • Browser geolocation instead of a dedicated mobile app

Source: Canonical source: Confluence page 8533217, current in the August 2026 catalog. Prime Workforce is a visibility and routing aid; it does not auto-assign tickets, and there is no dedicated mobile app. Technical docs

Product media

See Prime Workforce in action.

The walkthrough only loads from YouTube once you press play; the screenshot is stored locally with the site.

Workforce app preview How field work is planned and followed on the map.
Prime Workforce map with a selected field-work item
Field work on the mapA work item opened from the map view. Archive capture from 2021.

Connected stack

Prime Ticket

Owns the work items that the map displays and that dispatchers assign.

Prime Detect

Contributes the impairments behind field work.

Prime Monitoring

Supplies the device analysis behind modem signal health.

Plan your dispatch view.

Review user profiles, geolocation, and ticket address data with NMS Prime before rollout.

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